We are on the lookout for enthusiastic and service-oriented Front Office professionals who excel at delivering exceptional customer experiences and providing innovative solutions to guest needs.
As a Driver, you will play a pivotal role in creating memorable guest experiences by assisting arrivals, departures, and transportation services. Your responsibilities will include:
POSITION: Front Office/Driver
Key Responsibilities:
- Guest Welcome: Greet guests warmly upon arrival and departure, open car doors, and escort them to the lobby.
- Hotel Knowledge: Stay updated on hotel services and amenities to assist with guest inquiries.
- Communication: Effectively hand over information between shifts to ensure seamless operations.
- Guest Concerns: Escalate any guest complaints or issues to the duty manager for resolution.
- Transportation Duties: Handle hotel car/bus trips as requested, ensuring timely and efficient service.
- Car Key Management: Maintain secure control over guest car keys.
- Public Relations: Build and maintain positive guest relationships, exceeding their expectations whenever possible.
- Parking Maintenance: Ensure parking areas and the key cabinet are clean, organized, and functional.
- Airport and Crew Transport: Coordinate transportation services for airport transfers and crew movements.
Skills & Qualifications:
- Educational Background: Vocational training in hospitality or related fields is preferred.
- Experience: Prior experience in Front Office or Transportation roles is advantageous.
- Language Proficiency: Strong command of both written and spoken English.
- Driving License: Must hold a valid local driving license and possess thorough knowledge of local traffic regulations.
Ideal Candidate Profile:
The perfect candidate is well-groomed, approachable, and has a positive demeanor. You should be proactive, adaptable, and prepared to handle unforeseen challenges. Thriving in a fast-paced environment, staying composed under pressure, and contributing to a collaborative team culture are essential traits. Additional competencies include:
- Job Understanding: Grasp the nuances of your role and its impact on guest satisfaction.
- Accountability: Take ownership of your responsibilities and follow through effectively.
- Cultural Sensitivity: Recognize and respect diverse guest needs and preferences.
- Customer Focus: Prioritize guest satisfaction in every interaction.
- Adaptability: Embrace change and tackle challenges with a flexible mindset.
- Teamwork: Collaborate effectively with colleagues to deliver exceptional service.
By joining our team, you’ll become a key part of a vibrant hospitality environment that values innovation, excellence, and guest satisfaction. If this sounds like the role for you, we’d love to hear from you!
