Logistics Customer Care Specialist at Kuehne and nagel

Join Our Team and Shape the Future of Logistics

At Kuehne and Nagel we pride ourselves on delivering top-notch logistics solutions since we are a leader in the logistics industry and we are committed to the provision of exceptional service to our customers.

POSITION: Sea Logistics Customer Care Specialist

Your Role

As a selected Sea Logistics Customer Care Specialist at Kuehne and Nagel, you will be required to work in the import and export of products while ensuring profitability and efficiency. You will be required to focus on providing outstanding customer service by optimizing processes while maintaining strong relationships with clients.

Duties and Responsibilities

• Analyzing service issues by identifying root causes and implementing solutions
  
• Collaborating with the National Sea Logistics Systems and Process Manager to drive digitalization and automation.
  
• Working closely with the Operational Care Centre in the improvement of process efficiency and knowledge-sharing

Qualifications

• 2–5 years of working experience in freight forwarding or logistics operations.
  
• Strong communication skills
  
• Proficiency in Microsoft Office and logistics management systems.
  Problem-solving skills
  
• Strong interpersonal and customer service skills.
  
• The ability to prioritize tasks and make informed decisions.
  
• Fluency in both English and Kiswahili Language is required.
  

Application

All candidates should submit their applications online by Navigating to the application button below to start the application process